Refund Policy / धन वापसी नीति
Clear guidelines on eligibility, processing times, and guarantees.
1. Eligibility for Refund
Refund requests are evaluated based on strict eligibility criteria to maintain matrimonial platform integrity. Members are eligible for a refund only if they have purchased a premium package and have not initiated contact, viewed private numbers, or exchanged messages with any matched profiles. Verification of complete profile details, along with identity proofs, is mandatory before any refund claim can be officially reviewed. Refund requests submitted after 7 days of package activation are not considered.
2. Refund Process
To initiate a refund, you must submit a written request outlining your registration details and transaction ID to support@swayamvarsetu.com. Our accounts audits department will review the database logs to verify profile usage and package parameters. Once eligibility is verified, the refund request will be formally approved. The customer support team will send you a confirmation email containing the receipt of approval and transaction details for future correspondence.
3. Time Frame (7-10 Business Days)
Approved refunds will be processed and credited directly back to the original bank account, credit/debit card, or digital wallet used during payment. The typical timeline for funds to reflect in your statement is 7 to 10 business days. This timeframe is dependent on financial intermediaries, banking processing networks, and gateway clearance standards. We do not provide cash payouts or alternative bank refunds to ensure full financial auditing compliance.
4. Non-Refundable Cases
Refund requests are not eligible under several specific conditions to prevent service misuse. If you have viewed the contact details of matching candidates or initiated chat interactions, the refund is forfeited. Profiles suspended due to violations of user guidelines, fraudulent profiles, or abusive behaviors will not receive any refund. Refunds are also not provided if you delete your profile or declare you have found a match outside Swayamvar Setu during active plan cycles.
5. 100% Money Back Guarantee
At Swayamvar Setu, we are fully committed to helping your family find a genuine life partner. We offer a solid 100% Money Back Guarantee if you upgrade to our Premium Membership and do not receive verified matches or find a suitable candidate within 30 days of active profile search. This reflects our absolute confidence in our matchmaking algorithms and the Swayamvar Sahayak grassroots network. Claiming this guarantee is subject to completing profile updates and identity verification.
6. Contact for Refund
For billing queries, subscription cancellations, or to submit your Money Back Guarantee refund claims, please communicate directly with our accounts team. You can email us at support@swayamvarsetu.com with your profile registered mobile number, payment receipts, and details. You can also raise a request by visiting our help office or contacting your state's Grievance Officer. We audit all claims and reply with action steps within 24 to 48 hours.